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Telco

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Hotel

Challenges:

Hotel industry, especially luxury properties aims to provide experience beyond expectations to their honored guests. While most of the industries are impacted by the advent of technology, the hotel industry ought to keep themselves abreast of the technology advancement without losing their top-notch human touch in providing supreme guest experience.

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Solution:

We understand that there are certain aspects in hospitality that can never be replaced by robot or technology. Hence, we integrate our patented technology solution to provide holistic experiential service offerings that connect with guests individually on an emotional and personal level to create memorable experiences.

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Mall

Challenges:

The onslaught of e-commerce is driving the customer footfall away from brick-and-mortar stores. According to Fortune and CNN, the final total of store closures will be woefully high in the near future. This is an alarming state for most of the mall management and retailers.

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Solution:

We strive to alleviate the challenges and bleak outlook faced by the mall management and retailers by providing our patented artificial intelligence (AI) technology solution that connects and engages the customers with retailers via both online and offline channels, provide convenience to the consumers in getting what they want from the stores, anticipate consumers' wants - ultimately put both retailers and consumers' mind at ease.

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E-Commerce

Challenges:

Customer inquiry volume can be massive in a day. Customer service professionals can be overwhelmed by the unexpected hiked up inquiries at times. Common inquiry can be as simple as delivery date, to as complex as disgruntled customer requesting for product exchange and compensation. Established companies often strive to shorten customer waiting time to provide better customer experience.

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Solution:

To provide instant and integrated customer service, we provide AI-automated chatbot that interacts with customer instantly (24/7/365) and alerts the human agent to respond to the issue when necessary with key information.

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Directory Provider

Challenges:

Shopping malls top the list of must-visit by tourists and locals. Shopping malls are mushrooming due to the higher spending power and demands from the consumers today. However, visitors (especially tourists) find it challenging to locate the shop, concierge or get what they want in the mall. Consumers are digitally savvy and expect instant communication to solve their issue as soon as they can.

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Solution:

See Chat synergizes with Abuzz Solutions, a directory and way finder market leader to provide interactive and seamless omnichannel solutions for premier shopping mall to engage and provide hassle-free directory to the mall visitors.

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Application Developer

Challenges:

Creating a mobile application is easy but does it really helpful to the target market? What is the success rate? What is the download rate and app rating? Is the app getting popular or it's dying?

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Solution:

We understand the challenges faced by you, application developer. Chat with us on your issues and concern, we're here to help you - we have a team of industry experts.

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Contact us: [email protected]